About
Terms and Conditions of Sale
Legal notice
Site Name: www.monolith-europe.com
Phone: +33 6 80 30 14 37
Business Name: Olivier Decatoire – MONOLITH
Address: 2 Rue de l’Oppidum, 56340 Carnac, France
SIRET Number: 313 340 267
VAT Number: FR 21 313 340 267
For sales processed remotely via your photos and your plans or sketches:
You remain responsible for taking measurements and applying the MONOLITH veneers and boxes. Confirmed orders adhere to the dimensions of your staircase (no exchanges will be possible). This product is handcrafted, and each piece is unique with a slightly different finish: variations in color, slight marbling, etc. These variations are intrinsic to the concrete and give each of our creations a unique character. It is recommended to order a material sample corresponding to your color choice (price: €20 including VAT, shipping included). Once the sample is approved by email, you may proceed with your order. The sample’s appearance may not exactly match the delivered steps since the spatula application is done manually on a small surface, which differs from the finish on the surface of a step.
Any anomaly in color, appearance, or damage must be checked during the unpacking of the goods in front of the delivery person. In no case will accepted goods that have not been carefully inspected be refunded. Since Monolith does not install its products, it is not responsible for the improper use of the kits.
Care of the steps:
Use a damp sponge with water; do not use any other product.
Clean the boxes with clear or soapy water without detergent. Wipe them thoroughly to avoid limescale marks.
Do not scrub with an abrasive or metal sponge, and do not use scouring powder or any other detergent.
For deeply embedded dirt, use an alcohol-based glass cleaner or a specific product like Star brite® All-Purpose Cleaner.
The warranty covers the repair, modification, or replacement of parts or devices recognized as defective, as soon as possible and at our expense, including parts and labor if the boxes are installed by MONOLITH. Our liability is limited to the obligations defined herein, and we shall not be liable for any compensation to the Buyer for any damage suffered, such as personal injury, damage to property other than the subject of the contract, or loss of profit. The warranty will automatically expire if the Buyer has made modifications, installed by a provider not validated by MONOLITH, or repaired our steps on their own initiative without our express consent. Under no circumstances are MONOLITH boxes covered under warranty if they have been damaged by impact or scratched by a sharp object (e.g., stones under a shoe, stiletto heels, heavy furniture).
2.1. General Provisions
These general terms and conditions of sale apply and supersede, where applicable, the Buyer’s general terms and conditions of purchase. Any deviation will only be considered accepted if it has been agreed to in writing by the seller. The sales contract is only final after our express and unconditional acceptance of the order.
2.2. Purpose and Scope of the Offer
The terms of the offer exclusively concern the specified equipment. They do not bind us for additional supplies. The Buyer may not invoke any standards, specifications, prescriptions, regulations, or practices that we have not expressly accepted.
2.3. Option Period
Our offer remains valid for two months from its date of issuance unless otherwise indicated in the special conditions.
2.4. Inspection – Testing
Type tests will be carried out in the presence of the Buyer if requested, and will be subject to a separate offer and order. The Buyer may attend routine tests if specified in their order. In such cases, we will notify the Buyer 15 days before the scheduled test date, and the test report will be mutually signed by the Buyer or their legal representative, and by us on the same day. If the Buyer or their representative fails to attend on the specified date, we will proceed with the tests and sign the report alone, which will have the same validity as if it had been signed by the Buyer. Routine tests are conducted at our factories during normal working hours.
2.5. Packaging
Unless otherwise stated, packaging is carried out by us according to our experience and maritime or air standards. Only packaging done by us under these conditions can engage our responsibility. Packaging is not returned.
2.6. Delivery
2.6.1. Delivery Conditions – INCOTERMS
The delivery conditions stated in our offer (e.g., Ex Works, FOB, C&P, CAP, NIC) refer to the INCOTERMS of the International Chamber of Commerce, 1990 edition. Once the goods are delivered to the agreed location, we disclaim any responsibility in case of loss, theft, or damage to the equipment. Unless otherwise agreed, we reserve the right to send our equipment in partial shipments.
2.6.2. Delivery Times
Unless otherwise stated, our delivery time refers to availability at the factory for inspection. The order is considered final, and the delivery period begins after the following conditions are met: – All necessary information for executing the order has been provided. – The deposit stipulated in the order, if any, has been paid, or, in the case of payment by letter of credit, it has been opened and accepted by us.
If the shipment is delayed by the Buyer or due to the Buyer for any reason, the stored and handled materials by us will be at the Buyer’s risk and expense. Furthermore, we cannot be held responsible for delivery delays due to force majeure or unforeseeable events beyond our control, such as wars, epidemics, requisitions, strikes, fires, floods, natural disasters, interruptions or delays in transportation or raw material or energy supplies, etc.
2.7. Penalties
Penalties for delivery delays can only be claimed by the Buyer under the following conditions:
Exemption for the first two weeks of delay
0.26% of the delayed material’s value per week of delay, capped at a maximum of 5% of the delayed material’s value.
Penalties will be paid within 60 days of acceptance of the Buyer’s claim letter. These penalties are final.
2.8. Insurance
We insure the material against transportation risks only at the Buyer’s express request, except in cases where insurance is provided in the contract or results from its conditions. When insurance is contracted by us, claims will only be considered if the formalities required of the recipient have been fulfilled.
2.9. Payment
Payment must be made in France, net and without discount, in accordance with the stipulated payment conditions. In case of late payment, the amounts due will automatically accrue interest from the due date at the prevailing bank base rate in France, plus three percentage points, without prejudice to the debt’s enforceability.
2.10. Retention of Title
If the Buyer’s national legislation allows a retention of title clause, it is understood that ownership of the material, the subject of the contract, will not be transferred to the Buyer until full payment of the agreed price.
2.11. Warranty
Our equipment is guaranteed for one year from the date of delivery against any defects in construction or operation due to faults in design, materials, or workmanship. Our warranty does not apply in the following cases:
Defects resulting from materials provided by the Buyer or from a design imposed by them.
No replacement or repair resulting from abnormal wear of steps, damage, or accidents due to negligence, lack of supervision or maintenance, or defective use of steps.
The boxes are glued to the metal support with polyurethane glue after degreasing and sanding with 120-grit sandpaper. The steps must be slid onto the support and should not touch the wall (minimum 1 mm). Do not use tape or any other means to cover the box for painting the wall; the wall should be painted before gluing the box. Do not apply silicone sealant between the box and the wall. Do not use double-sided tape to protect the boxes during a project; they must be installed last once the project is fully completed.
2.12. Confidentiality
2.12.1. The studies, plans, and documents provided to the Buyer remain our property and are confidential. The Buyer may not use them outside the contract or knowingly or unknowingly communicate them to third parties, and they commit to taking all necessary measures to this end.
2.12.2. In the event of the sale not being concluded, the studies and documents provided in support of the offer must be returned at our request within 15 days from the offer’s expiration date.
2.13. Contract Cancellation
Failure to fulfill any of the Buyer’s obligations within 90 days will give the seller the right to cancel or terminate the contract at the Buyer’s expense.
2.14. Applicable Law
French law shall apply.
2.15. Language of the Contract
The offer is drafted in French, which is the authoritative language.
2.16. Contract Resolution
Any dispute arising from the interpretation or execution of this contract will be subject to a consultation between the two parties to seek an amicable settlement. Failing an amicable settlement, the dispute will be finally resolved according to the arbitration and conciliation rules of the International Chamber of Commerce in Paris, by one or more arbitrators appointed in accordance with these rules.
Website User Acknowledgement
The website user acknowledges:
Having the necessary skills and means to access and use this site.
Having read this legal notice and agreeing to comply with it.
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